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Customer Satisfaction

Customer satisfaction is incredibly important to us at Brixius. We are a family-owned, USA-made, small business. We believe our products are where quality and value meet.  Please submit a review and let us know how we are doing.


Our Terms and Conditions are below for further clarification.

Terms and Conditions

This website is owned and operated by Brixius Manufacturing, Inc.. The Terms set forth the terms and conditions under which you may use our website and services as offered by Brixius Manufacturing, Inc. The website offers visitors sales of our products, information regarding our custom fabrication services, and general information about our company. When accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
Return Policy:
Products may be returned within 30 days of placing the order. A full refund will be granted if the product is returned in its original condition. Please complete our Return Form to start that process.

Note: Customer is responsible for return shipping costs on return items. 

Customer Service:

 If you are looking to speak to an authentic actual real human (whom actually works in our building) for support with your order, please email or call (920) 684-5779. 

Right to Change Services/Product:
At any time we may, without prior notice, change the service or product; stop providing a service or product; or create limits for the service or product. We may temporarily or permanently terminate or suspend access to the services or products without notice and liability for any reason, or for no reason.

Commitment to Buy: 
When buying an item from our website, you agree that: (i) before making a commitment to buying a product, you are responsible for reading the full item listing: (ii) when you complete the check-out payment process, you enter into a legally binding contract to purchase the the products.

On our website the prices we charge for our products are listed. At anytime, we reserve the right to change our prices for our products, and to correct pricing errors that may occur. Additional information about pricing and sales tax is available on the payments page.

The Products sold online are not subject to any warranty, as they are designed for practicing welding. Returns are acceptable, please see our return policy.   

Return Form

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We will reach out to you shortly to process your return. 

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